I have had problem since taking delivery with Incontrol Pro
The Sim card shows 3G connection but the live apps do not work
It turns out that some Sim cards do not work even though there is a 3G signal shown.
My Sim is with Vodafone, tried the dealers Sim (O2) and it worked fine
It appears to be a rare problem, luckily the dealer had same problem with a previous vehicle and found the solution. It was a Tesco sim in the other vehicle.
Now connected with Hotspot to Iphone 6 and it works fine like this, but I think the signal may be more robust when connected by Sim to car aerial
Dealer has replaced the sim card reader in glove box & now it works fine