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Thread: Media player won't play movies

  1. #1
    Junior Member
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    Mar 2020
    Half Moon Bay, CA
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    Media player won't play movies

    Very new E-Pace 2020 owner here. After carefully reading the manual section on portable media I formatted a USB stick correctly and then loaded a number of videos in different formats that the manual said should be recognized, i.e. MP4, m4v, etc. The media player found the drive, but when I selected it from Source, there was no Queue of movies. As an experiment I put some audio files on the USB drive in m4a and mp3 and then when I reinserted the USB stick the Queue menu item appeared and found the music files but not what are supposed to be supported movie media files. What am I doing wrong? What can I do to allow me to watch movies in the car (while parked, of course)?

  2. #2
    Senior Member jagryan85's Avatar
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    Feb 2012
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    If it's like the older systems the video has to be formatted to divX. You can download the free video converter from their website

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