3.0 L diesel snapped crank

Xjnutter

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You may find this helpful from Honest John page in the DT.
My 2016 Audi A6 Allroad quattro 3.0 V6 diesel had a catastrophic engine seizure on a motorway. It was purchased at seven months old from a main dealer, is still less than four years old and has now done 33,000 miles. It has been serviced as scheduled by Audi. The warranty expired 11 months ago. I believe the car was *dangerous, in that it left my family *vulnerable when it stopped suddenly at high speed. My dealer and Audi UK are proposing £16,000 to replace the engine and suggested that a very expensive strip-down could be done, at my expense, that might identify component failure. What should I do? – AW
The V6 TDI engine in the Audi A6 has a history of timing chain and camshaft problems, of which I have a list. It has also been subject to recall by the German KBA for excessive NOx emissions. It is outrageous that, after the failure of this engine with a known problem, Audi should seek money from you to investigate; worse still that you should be quoted £16,000 for a new engine.

Assuming you have done nothing wrong, such as failed to have the car serviced on time, or let it run low on oil, or put petrol in its fuel tank instead of diesel, I suggest you get a specialist solicitor on to this. Furnish them with the list of known failures (I supplied this to AW). And under the Sale and Supply of Goods Act 1994, the case law of Clegg v Olle Andersson (Trading as Nordic Marine) House of Lords 2003 and under the Consumer Rights Act 2015, demand that Audi replaces the engine to your entire satisfaction free of charge and also refunds your legal expenses. (AW followed my advice and Audi UK funded the cost of the new engine, though not fitting. Evidence was then found that the engine had been worked on previously – perhaps during the Audi NOx recall – so I recommended AW should take this up with the supplying dealer.)
 

LeeRaspin

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I can’t see me getting any money back out of them now the repair is complete and paid for, there’s no chance they’ll be handing the money back out. Engine management light has come on with exhaust filter full 500 miles after the repair have been completed, this will be an interesting phone call.
 

j777stp

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Regardless of the rights and wrongs of the problem Jaguar shouldn't be making Cars that have a life expectancy of 5 years. I would have strongly pursued this point and used as many social media options as I could. Sadly in this day and age Customer Service is about who shouts the loudest and its not just Jaguar. Shame on them
 

nichotm

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End result was another £800 contribution from Jaguar taking the final bill down to £10,200. Luckily I did take out a third party warranty policy when I purchased the vehicle l which pays out a maximum claim of £5,000. But still ending up with a £5,200 bill on a 4 year old car that I’ve owed for 7 months is pretty poor, even offered to put a deposit down for a brand new PHEV F-Pace in April to the tune of £79,000 if they where willing to cover the repair and Jaguars reply was a categoric no.
Lee
Make sure you know your consumer protection rights, if you have bought the car within the last year you have more rights than Jaguar are letting on. speak to a lawyer or CAB on the consumer protection act 2015
 

Portfolio351

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Looking for some help and advice,

A couple of weeks ago my 3.0L diesel 2016 f pace died with no warning and juddered to an abrupt stop, had the car towed to Jaguar only to be told it’s non serviceable and it requires a new engine due to a snapped crank at a cost of over £16K. Jaguar are willing to gift an engine at 60% cost to me which leaves me a total bill of £11.3K including labour.
The car has a full dealer service history and has only done 22700 miles, one of the team have admitted that the snapped crank shaft is a manufacturer fault but ultimately it’s out of warranty.

Does anyone have any advice on getting Jaguar to gift more? Has any one out there had a similar problem and if so what was the out come?
Hi Lee
Can you tell me did you notice an occasional squeal or grating sound when you lifted off the accelerator at around 30mpg and allowed the car to slow down itself?
 
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