Poor customer service

Parkers

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I am getting fed up with the service from Jaguar, I had major problems renewing my incontrol app, with NO help from JCS I managed eventually to get it renewed. I now have an issue with the recording of jouneys on the app, I have not had a journey recorded since the end of August. All other functions of the app work fine. I have tried to contact customer services numerous times but to no avail. I have been a Jaguar customer for 13 years but the service is now getting attrocious.
If any one from Jaguar is reading this can you please contact me.
 

CRC@Jaguar

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Good morning Parkers,


Thank you for your post.


I am concerned to learn of your experience and would like to investigate further. Please may I request that you send me a PM with your VIN and contact details and I would be happy to assist.


Many thanks,


Dan - Jaguar UK
 
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