XFR Serivce/Repair Work Review: Tom Lenthall Jaguar (TL Jaguar Ltd) & pics of work
Hello all,
Thought I'd share with you some pics of work carried out on my 2010 XFR and review my indy at the same time. Lots of pics here because 1) i'm an incessant pic taker and 2) for some reason I never find many pics of XFR's around the forums. Maybe it will be of help to someone.
Here goes...
So she went in to get the following work carried out:
1) Pads and discs all round upgrade to EBC - previous had crap Pagid everywhere
2) Brake fluid change
3) Replace front lower wishbones (banana arms)
4) 4 wheel alignment
5) Clear pedestrian safety system fault
6) Investigate tyre noise
I arrived around 08:30 and left around 16:00 so spent most of the day at TL Jag. This was my second time at there having taken my car there a month earlier just after I'd bought it for a health check and a couple of other minor things. I came back because of their reputation but mainly because Tom and his team are so friendly, knowledgable and give a no-hassle experience all round. Needless to say I was quite excited to take it and have a few niggles sorted out and put my mind at rest about the brakes (I supplied my own EBC parts).
Here she is going up on the ramp:
Nice to see no damage to the underside of the car:
Wheels off, discs and pads exposed:
Also gave me a chance to have a nosey around the rest of the transmission and suspension elements to see if anything needed replacing, which thankfully it didn't
New pads and discs fitted
(EBC Red stuff pads)
Time for new banana arms!
Drivers side seemed straight forward but passenger side required a bolt to be ground down - it secures the oil cooler in place but is in the way of the banana arm. To remove the bolt would require taking a lot of stuff apart
Then moving onto brake fluid change. Should be a light gold colour, was an awful **** brown
After that, the guys set about investigating the pedestrian safety system fault - which required re-programming the RCM (resistance control module) as the car had registered one too many bumps on it's underside. Took about 15 mins or so from what i recall, no pics taken.
Car then went out for it's 4 wheel alignment and test drive. Had a bit of a mix up here - I'd thought that the awful noise I was getting in the cabin was due to feathered edges on the front tyre caused by poor wheel alignment. And so I was going to wait for the work to be carried out before buying new tyres (they're so expensive I needed to wait). Turns out that it wasn't the tyres making the noise, it was the NSF wheel bearing! Heart in mouth moment as I had no idea what the cost would be and if they could get it done (they're super busy all the time).
Thankfully Tom was understanding about it and had the car back in a short while later after getting one of the team to nip across to the parts guys and pick up a wheel bearing. Oh and cue one of the team telling me to look away - literally had to attack it with a hammer to get it off
definitely not for the nervous amongst us watching your supercar being given a good seeing to 
The offending item, full of crud:
Conclusion:
Credit to Tom and his team, I was made to feel welcome all day, they were patient and professional in everything they did. Even though the wheel bearing change meant duplicating effort in terms of back on the ramp, remove wheel, remove brakes etc etc and re-test drive it, they had me sorted as fast as possible without any fuss.
I love that they're happy with me supplying my own parts where I choose to and that I'm able to quietly watch the work being done with the occasional chat here and there - this for me is what makes the customer experience second to none. There's nothing worse than watching through a tiny window when you have a curious mind and want to know more about your motor.
All in all, highly recommended. They're as good as the BMW indy I used to go to, if not better in some ways.
Looking forward to going back soon for a performance pack upgrade (200 cell cat custom exhaust, remap, supercharger upgrade) and the usual servicing.
Hello all,
Thought I'd share with you some pics of work carried out on my 2010 XFR and review my indy at the same time. Lots of pics here because 1) i'm an incessant pic taker and 2) for some reason I never find many pics of XFR's around the forums. Maybe it will be of help to someone.
Here goes...
So she went in to get the following work carried out:
1) Pads and discs all round upgrade to EBC - previous had crap Pagid everywhere
2) Brake fluid change
3) Replace front lower wishbones (banana arms)
4) 4 wheel alignment
5) Clear pedestrian safety system fault
6) Investigate tyre noise
I arrived around 08:30 and left around 16:00 so spent most of the day at TL Jag. This was my second time at there having taken my car there a month earlier just after I'd bought it for a health check and a couple of other minor things. I came back because of their reputation but mainly because Tom and his team are so friendly, knowledgable and give a no-hassle experience all round. Needless to say I was quite excited to take it and have a few niggles sorted out and put my mind at rest about the brakes (I supplied my own EBC parts).
Here she is going up on the ramp:


Nice to see no damage to the underside of the car:

Wheels off, discs and pads exposed:










Also gave me a chance to have a nosey around the rest of the transmission and suspension elements to see if anything needed replacing, which thankfully it didn't






New pads and discs fitted



Time for new banana arms!


Drivers side seemed straight forward but passenger side required a bolt to be ground down - it secures the oil cooler in place but is in the way of the banana arm. To remove the bolt would require taking a lot of stuff apart





Then moving onto brake fluid change. Should be a light gold colour, was an awful **** brown



After that, the guys set about investigating the pedestrian safety system fault - which required re-programming the RCM (resistance control module) as the car had registered one too many bumps on it's underside. Took about 15 mins or so from what i recall, no pics taken.
Car then went out for it's 4 wheel alignment and test drive. Had a bit of a mix up here - I'd thought that the awful noise I was getting in the cabin was due to feathered edges on the front tyre caused by poor wheel alignment. And so I was going to wait for the work to be carried out before buying new tyres (they're so expensive I needed to wait). Turns out that it wasn't the tyres making the noise, it was the NSF wheel bearing! Heart in mouth moment as I had no idea what the cost would be and if they could get it done (they're super busy all the time).
Thankfully Tom was understanding about it and had the car back in a short while later after getting one of the team to nip across to the parts guys and pick up a wheel bearing. Oh and cue one of the team telling me to look away - literally had to attack it with a hammer to get it off


The offending item, full of crud:


Conclusion:
Credit to Tom and his team, I was made to feel welcome all day, they were patient and professional in everything they did. Even though the wheel bearing change meant duplicating effort in terms of back on the ramp, remove wheel, remove brakes etc etc and re-test drive it, they had me sorted as fast as possible without any fuss.
I love that they're happy with me supplying my own parts where I choose to and that I'm able to quietly watch the work being done with the occasional chat here and there - this for me is what makes the customer experience second to none. There's nothing worse than watching through a tiny window when you have a curious mind and want to know more about your motor.
All in all, highly recommended. They're as good as the BMW indy I used to go to, if not better in some ways.
Looking forward to going back soon for a performance pack upgrade (200 cell cat custom exhaust, remap, supercharger upgrade) and the usual servicing.