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Cant login to shop.incontrol.jaguar

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4.6K views 9 replies 5 participants last post by  Big Bob  
B
#1 ·
Hi All.
I have just got myself back into a jag after a long break (XE Prestige 2.0d 180 manual) and im loving it. There is just one small issue that is bugging me which I'm hoping someone will be able to point me in the right direction with. Iv'e looked through the posts but couldn't find anything that answered my question.

I have created an incontrol account and linked it to my car. I've downloaded the incontrol remote app which tells me my incontrol remote subscription has expired, it also gives me the option to renew the subscription. When I click on the renew subscription button, it takes me to shop.incontrol.jaguar, all good so far. I add the incontrol remote subscription to my basket and attempt to pay for it. At this point the site askes me to sign in to my incontrol account but, for some reason, it will not recognise my email or password. Its driving me nuts. I am most definitely entering the correct details and have even changed tge password.
If anyone could offer any advice it would be appreciated.
Thanks guys.
 
#5 ·
Getting the last owner off the account is always the trickiest bit!
 
#7 ·
Call Jaguar customer services - they couldn’t have been more helpful when i needed to change the car into my name from a previous owner. They updated it their end after i sent them proof i was the new owner and then i had to sit in the car and press the button on the roof to complete the process. The following morning I received an email with a link to subscribe. This was all done from a single phone call.
 
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B
#8 ·
Thanks again for your reply Ian.
Jaguar removed the previous owner and the incontrol account is in my name with the car connected. I downloaded the incontrol remote app and linked it to the car. The app told me its subscription was out of date and asked me if I'd like to renew. I clicked "I would like to renew", and I was forwarded to shop.incontrol.jaguar. when I try to login it says my login details are incorrect, but I know there not...its doing my head in haha.
 
#9 ·
Big Bob said:
Thanks again for your reply Ian.
Jaguar removed the previous owner and the incontrol account is in my name with the car connected. I downloaded the incontrol remote app and linked it to the car. The app told me its subscription was out of date and asked me if I'd like to renew. I clicked "I would like to renew", and I was forwarded to shop.incontrol.jaguar. when I try to login it says my login details are incorrect, but I know there not...its doing my head in haha.
Click to expand...
Just follow what I mentioned and it'll get sorted. The link won't work that you have as you need an in date subscription to be able to renew it. With yours being expired the link just won't work in the incontrol shop website.
 
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